You need a competent, responsive, and efficient resource to outsource your IT Management, IT consulting, and IT support needs.  Businesses in Worcester County rely on us to get their IT systems running well and keep them there.

Here are the top 10 reasons customers tell us they prefer Centrend to other service providers:

  1. A qualified, friendly technician answers the phone and will help you right on the spot 93% of the time. If your call is triaged, we respond to emergencies within 5 minutes.
  2. We are fun to work with but take your information technology very, very seriously. Becoming our customer is a pleasant experience and we go over and beyond to exceed your expectations from day one.
  3. We are committed to quality and strive for excellence in every interaction and project. Our solid commitment to good communication, industry best practices, and a process-driven approach to IT management guarantees an excellent result.
  4. We are a one-stop-shop for your IT needs and no project is too large or too small. From a quick PC fix to a complete network overhaul, we have you covered!
  5. Our business-first approach to IT management and deployment ensures you that we won’t try to sell you the latest tech gizmo you don’t need. Instead, we put business needs first and really LISTEN and UNDERSTAND where you are now and where you are on your way to.
  6. Excellent system documentation is a cornerstone of our success in bringing quick resolution to problems when they arise. We document everything including network diagrams, to make it easier and faster to troubleshoot issues. Every service request, whether automated or called in by a user is documented consistently in our ticketing system. This allows us to spot trends and recommend corrective action to address the root of problems.
  7. Our response time for requests for service and critical issues is guaranteed less than 5 minutes. Some companies will have you wait days on end to get back to you with a solution when they feel the problem is minor. We get back to you quickly and agree on when a problem will be resolved. If you are dead in the water, we respond right away. Response time is stated in our contracts and we take it very seriously.
  8. We don't use nerd words. We leave the jargon out of the conversation and explain things in clear, understandable terms.
  9. Security is critical. We follow strict security protocols internally and encourage our clients to do the same. By following industry best practices for cyber security combined with our own experience, we ensure our client systems are safe from hackers.
  10. Peace of mind is a key deliverable. We want you to have the utmost confidence that with Centrend, your data is secure, your downtime is minimal, your communications are streamlined, systems are optimized, and you are utilizing your existing technology to the fullest.

How does this compare with your experience using other IT Service companies? Give us a call at 774-241-8600 or schedule a quick meeting to learn more.